Industry
Logistics
Challenge
UPS faced the challenge of internally creating an effective and secure employee communications platform across three distinct business units. This had to be done without an existing shared intranet or any prior experience in building a digital portal.
Solution
The solution involved building a one-stop interactive digital portal using PageTiger. This portal was designed to securely host and distribute essential information, helping to keep employees connected and fostering a sense of belonging, value and recognition.
"The PageTiger portal was a pivotal resource. Being able to select specific topics helped us understand each feature. Brandon Hanson at PageTiger was also a great resource to us throughout this process."
Customer-first, people-led, innovation-driven.
Essential updates from three business units are now brought together in one central hub.
At UPS, clear and consistent employee communication is vital to keeping teams informed, supported, and empowered to meet – and exceed – business goals.
"Throughout the onboarding and implementation, the PageTiger team was so resourceful and available to answer any questions we had quickly and with ease making the platform a straightforward tool to learn."
- Moriah Mussenden
Employee Experience Specialist at UPS Capital
THE CHALLENGE
Centralising communications for a dispersed team
With the exciting merger of three different business units, UPS Capital, Ware2Go, and Delivery Solutions, UPS had to ensure that all talent across the merger was aligned with the core focus areas.
UPS needed one central, accessible, and secure location for their regionally dispersed teams to communicate and collaborate with each other. The goal was to strengthen internal relationships, boost morale, and drive improvements in productivity and key performance indicators.
THE SOLUTION
UPS's one-stop portal for employee engagement
Recommended to UPS as a powerful solution, PageTiger came “very highly regarded” by their HR Director – the ideal platform to create The Digital Digest, a central hub for communication and collaboration.
With PageTiger, UPS created a multimedia, user-friendly interactive digital hub providing an accessible, but secure platform, to curate and deliver all essential communications, updates and resources.
The portal included a strategic combination of interactive elements to keep employees engaged and immersed with the company brand, achievements, news and events!
THE RESULTS
A pivotal resource
With over 1000 employees accessing the hub daily, PageTiger implementation has been "seamless" at UPS with visitors increasing by 245% within the first month of going live, and another 87% over the next month!
"People here at UPS have been loving PageTiger - 1000%.
I've never built an intranet or digital hub before, so I'll be honest - it was daunting! But with PageTiger, it was such a fun thing to do. The features were just limitless, we can do so much and so much can be hosted on there. We've just enjoyed it so much!"
- Moriah Mussenden
Employee Experience Specialist at UPS Capital
Achieved within the first six months!
Recognised with the PageTiger Badge of Excellence for transformative digital communications and employee experience-01%201.png?width=150&height=173&name=Badge%20of%20Excellence%20(High-Res)-01%201.png)
The Customer Experience Team at UPS is very deserving of the PageTiger Badge of Excellence for their innovative use of the platform to enhance employee communications, brand identity and inclusivity.