Terms & Policies

Terms


Services


Usage


Policies


Procurement

The procurement portal provides company information, governance, security and operational procedures. Seven-day access is available on request to organisations appointing PageTiger as a supplier

Register for the procurement portal



Service Description for Hosted Services

PageTiger is a cloud-based solution for creating interactive publications accessible by visitors via browsers on computers and mobile devices.


Usage of the system as a Visitor is free charge although Administrators may place restrictions on who can view specific publications.

Administrative usage of the platform is through a subscription to PageTiger’s Hosted Services and this document details the features available within the subscription.

Administrator Subscriptions

An Administrator is a person identified through a unique email address who is able to access a PageTiger Account using a personal password.

The Lead Administrator and any authorised Administrators agree to adhere to PageTiger’s acceptable use.

Each Administrator is charged an annual subscription fee. The charges are based on:

1) Number of Administrators
Rates are set on a sliding scale based on the total Administrators within an organisation, whether within a single PageTiger Account or multiple Accounts.

2) Geographical Location
Rates are set in local currency and may vary subject to exchange rates. The first person registered in each PageTiger Account is the Lead Administrator and has additional privileges:

- Purchase subscriptions for additional Administrators.

- Manage privileges for individual Administrators, including restricting the locations from where the Account can be accessed and the features available.

- Create Child Accounts. These Accounts are managed by the Parent Account with options to add Administrators, allocate resources and share design templates.

The Lead Administrator may create multiple subscriptions and each subscription renewal date is fixed as one year from the initial purchase. If Administrators are added to a subscription during the year then the initial subscription charge will be calculated as the number of days remaining in the subscription period.

If the addition of an Administrator means that the organisation qualifies for a lower rate then the discount will be applied to this and any future subscriptions. Existing subscriptions will not receive a refund but will be charged the lower rate on renewal.

Subject to control by the Lead Administrator and PageTiger’s Acceptable Usage, there is no limit to the number of publications an Administrator may create or the number of Visitors viewing issues.

To change the number of Administrators included within a subscription or cancel a subscription, the Lead Administrator is required to login to the Account, select the subscription in the My Account section and use the Amend option to add Administrators, remove Administrators or cancel an entire subscription. The option to cancel will result in the subscription cancelling at the end of the subscription period and if there is no other subscription within the Account then all publications, issues, content and reporting data will be deleted. Changes, including cancellation, may only be made to a subscription at least 30 days in advance of the subscription’s next renewal date.

The Lead Administrator may add individuals as Analysts. Each Analyst subscription gives access to the PageTiger Account to view the Reporting, management information and Visitor data. This access may be restricted to a specific Publication Group.

Where an Analyst requires access to multiple Accounts, including Child Accounts, then an additional Analyst subscription is required for each Account.

Where the Order includes Creative or Training Services then a Service Description for each may be found online. Where authorised the Lead Administrator may purchase these Services.

Creative Services: Project management, content, design and technical assistance

Training Services: The education of Administrators in using PageTiger’s Hosted Services


This document gives an overview of the features available to Administrators. Features may be extended, improved or adapted.

Publication Design

Issues may be created by importing a PDF file and replacing content or by using PageTiger’s online system (TigerDesigner) to either:

Apply a theme to a template and add pages from the layout library OR Select an editable TigerTemplate design, replace content and copy pages
Use a custom made template, change styles, content and copy pages OR
Create a blank document.

Each design is stored in the Administrator’s Account and can be saved as a template that can be shared with other Administrators or with linked (Child) Accounts. The design originator has the option to lock templates. During the design process the Administrator has options to:
Add and edit page elements (text, shapes, image panels)
Upload fonts and images (subject to PageTiger’s Terms of Service)
Copy, add or delete pages.


The Lead Administrator may purchase TigerTokens, which can be redeemed by Administrators to access content which may be used in their designs. Options include templates that include text, pictures and/or video, as well as the purchase of pictures from the TigerStock image library.

Usage of TigerStock is subject to additional conditions and if not included within the Order, charges will apply. More information is available here.


Publication Management


Document designs, either from TigerDesigner or an uploaded PDF are organised within the PageTiger system as a new Publication or a new Issue of an existing Publication.

Administrators may modify the Publication Settings and these changes will apply across all issues. Administrators have the options to change:

Appearance – the colours, themes, sizes, background content, menus


Security – who can access the publication and from where


URL – the domain name the publication plays on (extra charges apply for the registration of a domain name and/or the setup of a preconfigured domain allowing multiple Publications and Accounts to share the same root domain 
SSL certification is also available for a preconfigured domain name.

Administrators with more advanced skills may use PageTiger to create:

Developer panels – use CSS and Javascript to create a custom theme


Library API – use a tagging system to sort document types and the PageTiger API to manage libraries in website and intranet pages

PageTiger’s Creative Services may be used to deliver these advanced features.

Interactive Content

Administrators may add interactive modules to pages within an issue. These modules may require the upload of additional resources such as video files and images (subject to PageTiger’s Terms of Service).

There is a maximum size of 100MB for any file uploaded into the PageTiger system 


Publication Distribution

An issue may be shared by the Administrator for a limited time or published on a specific date/time.

Once published, the issued may be accessed as a website (subject to any security controls used by the Administrator). The Administrator can build an email newsletter using a template layout and selecting page images from their design.


Management Information

Administrators and individuals registered as Analysts may login to the PageTiger system to view and reporting data, including the email address or employee number of each Visitor where captured using security options.

The management information includes publication, issue and page visits together with responses from interactive modules created using the PageTiger system.

Reports may be viewed online and downloaded in a spreadsheet format.

PageTiger does not capture personal information other than that detailed above. Administrators may use third party tools within the interactive modules, but any data, including personal information, will be directly passed to the third party and not retained by PageTiger.


Additional Information

Administrators can access an online User Guide and request support through an online ticketing system. Details of the Service Levels are available here.

 

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