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Service Description for the supply of Support Services

In order to use PageTiger, the Customer must subscribe to a Service Charge.

The Service Charge includes the creation of a Customer Central Account plus the creation and updating of settings that are shared to all Accounts within the Account Group.

There are three levels of Service Charge, with a tiered range of features and benefits.

Service Charge : Essentials

Includes:

  • 1 User license
  • Sending emails through TigerMailer to up to 1,000 recipients per calendar month

Plus setup and maintenance of:

  • 1 company branding theme to be used with layout library designs
  • 1 set of company styles to be applied to documents
  • 1 set of security rules restricting viewer access to documents

Plus access to:

  • Online user support for up to 10 Users
  • A Company Training Account with a certified branded training programme (Level 1) accessible online for up to 10 Users

Service Charge : Essentials Plus

Includes:

  • 1 User license
  • 1 TigerPlayer license
  • Sending emails through TigerMailer to up to 5,000 recipients per calendar month (subject to GDPR and privacy restrictions)

Plus setup and maintenance of:

  • Up to 5 company branding themes to be used with layout library designs
  • Up to 5 sets of company styles to be applied to documents
  • 1 set of advanced security rules to restrict access to view content including single sign-on (SSO)

Plus access to

  • A central reporting suite to monitor User activity across all Accounts
  • Online user support for up to 100 Users
  • A Company Training Account with a certified branded training programme (Level 1 and Level 2) accessible online for up to 100 Users
  • PageTiger Professional Services (chargeable)

Service Charge : Enterprise

A bespoke Service Charge subscription tailored to the customer’s requirements to incorporate variations in services and the addition of variables to include:

  • Single sign-on for Users
  • Bespoke training programs
  • Project consultant/mentor
  • Pre-recorded bespoke demonstrations
  • Co-branded portal for internal communications
  • Multi-year contract term

Notes:
Online user support is delivered through PageTiger support ticketing systems with Chatbot service available during normal working hours (UK).

Sending emails via TigerMailer is subject to conditions detailed in Distribution Services.

Additional Service Descriptions apply to:

  • Hosted Services
  • Distribution Services
  • Professional Services
  • Training Services