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Service Description for the supply of Support Services

In order to use PageTiger, the Customer must subscribe to a Service Charge.

Each Service Charge includes one User License together with the creation of a Customer Central Account plus the creation and updating of settings that are shared to all Accounts within the Account Group.

There are three levels of Service Charge, with a tiered range of features and benefits.

Service Charge : Essentials
  • Online user support for up to 10 Users
  • A Company Training Account with a certified branded training programme (Level 1) accessible online for up to 10 Users
  • Access to Team Management (pricing) Programme
  • 1 company branding theme to be used with layout library designs
  • 1 set of company styles to be applied to documents
  • 1 set of security rules restricting viewer access to documents
  • TigerMailer tokens to send emails to up to 10,000 recipients per month (subject to GDPR and privacy restrictions)
  • 1 TigerPlayer License
Service Charge : Essentials Plus
  • Online user support for up to 200 Users
  • A Company Training Account with a certified branded training programme (Level 1 and Level 2) accessible online for up to 100 Users
  • A central reporting suite to monitor User activity across all Accounts
  • PageTiger Professional Services (chargeable)
  • Option for consolidated central billing
  • Access to Team Management (pricing) Programme
  • Access to Corporate Service Agreement (pricing)
  • Up to 5 company branding themes to be used with layout library designs
  • Up to 5 sets of company styles to be applied to documents
  • 1 set of advanced security rules to restrict access to view content including single sign-on (SSO)
  • TigerMailer tokens to send emails to up to 20,000 recipients per month (subject to GDPR and privacy restrictions)
  • 1 TigerPlayer License
Service Charge : Enterprise
  • Online user support for up to 500 Users
  • A Company Training Account with a certified branded training programme (Level 1 and Level 2) accessible online for up to 100 Users
  • A central reporting suite to monitor User activity across all Accounts
  • PageTiger Professional Services (chargeable)
  • Option for consolidated central billing
  • Access to Team Management (pricing) Programme
  • Access to Corporate Service Agreement (pricing)
  • Up to 20 company branding themes to be used with layout library designs
  • Up to 20 sets of company styles to be applied to documents
  • Up to 20 sets of advanced security rules to restrict access to view content including single sign-on by department/group (SSO)
  • Single sign-on for Users to login
  • Up to 20 permission sets to restrict features available to Users
  • A central library from which assets can be shared to Team Accounts
  • TigerMailer tokens to send emails to up to 100,000 recipients per month (subject to GDPR and privacy restrictions)
  • 1 TigerPlayer License