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Web Application Support Agent

Lincoln, England

About this role

We are looking to recruit an enthusiastic, sociable person with a genuine passion for customer support to join our technical team in Lincoln. Reporting directly to the Support Manager, you will have good technical ability, a willingness to learn and be able to communicate in an approachable, supportive manner. An eye for design is also a must, as you will be supporting our customers to get the very best from our digital design tool.

  • Live chat messenger (Intercom) and email based technical support
  • Respond to and resolve technical queries/how to’s
  • Offer guidance and inspiration to customers
  • Work closely with our Development team to investigate, test and fix complex issues
  • Design and build customer branded themes
  • Support our Commercial team throughout the presales process


  • Salary: £20,000.00-£30,000.00 per year
  • Annual profit share bonus

Other benefits

  • Bupa private medical insurance
  • 28 days holidays per year including bank holidays
  • NEST workplace pension scheme
  • Fully stocked kitchen and bar